Crossbar FAQ

How do I create an account?

1. Click on the Sign Up link in the upper left of the website.
2. Enter your email address and a password.
3. An email will be sent to the address used to sign up for the account. Verify your account by clicking the link in the email.
4. Log in to your account to complete your profile.

How do I add a skater?

1. Log in to your account.
2. From the left navigation options, select the Participants (click the down arrow if you are accessing the website from a mobile device).
3. Select the "Add Participant" icon to add a new skater.
4. Fill out the New Participant form and click "Save."
5. Your skater should now show under your Participants tab.

How do I edit my skaters information?

To fix the spelling of a player’s name or update their birth date if was entered incorrectly: 

1. Log in to your account.
2. Click on the skater you want to edit. This will take you to the skater's profile.
3. Select the "Edit" icon to the right of your skater's name at the top of the page.
4. Make your changes and click "Save."

NOTE: these changes ONLY affect the player on the Club website. If the player’s info is incorrect on USA Hockey, then please contact the Registrar to have your skater's info updated.

How do I add another parent to my skater?

Multiple people can be associated with a skater. To access their players information, they must be a registered Crossbar user. Anyone associated with a skater can modify and register the skater, and will receive email correspondence for this skater.

1. Log in to your account (must be the registering parent).
2. Click on the skater you want to add a parent to. This will open the skater's profile.
3. Under the "Account" section, click on the "Add" button. This will show an "Add Account" section under the existing account details.
4. Enter the email address for the parent you want to associate with the skater and click "Add Account."

• If the parent already has a Crossbar account, they will be added immediately.
• If the parent does not have an account, a verification email will be sent to them. They must click on the link to verify their email and then create an account. The parent will be added once they have created their account.

How do I change my email address?

1. Log in to your account.
2. From the left navigation options, select Settings (click the down arrow if you are accessing the website from a mobile device).
3. Under the "Change Email Address" section, enter your new email address. Then enter your current account password and click "Update Email Address."

NOTE: Any new email address will require that you verify the email address so watch for the verification email and follow the instructions, otherwise your account may get stuck in limbo and require help from Crossbar to fix it. 

How do I change my password?

1. Log in to your account.
2. From the left navigation options, select Settings (click the down arrow if you are accessing the website from a mobile device).
3. Under the "Update Password" section, enter your old password, your new password, and confirm your new password, then click "Update Password."

I'm trying to sign up for an account, but I get an error message that "A user with that email already exists."

An email address can only be associated with one Crossbar account. If you've created an account in the past with your email, you will need to use that account. To reset your password and gain access to your account:

1. Go to the Log In link in the upper left of the website.
2. Click on the "Forgot Password?" link at the bottom of the Account Login form.
3. Enter your email address and click on the "Reset Password" button.
4. Check your email for instructions to reset your email. If you don't see an email in your inbox, check the spam folder.
5. Use the link from the email to reset your password.
6. Once your password has been reset you can log in to your account.

Note: If you've checked your spam folder and you still didn't receive a password reset email, then it likely means an account with that email address does not exist. You will need to email the registrar to have Crossbar manually verify or reset your account.

Why don't I see my skater's schedule when I click on the Family Calendar link?

If you can't see your skater's schedule in the Family Calendar view, you most likely aren't associated with that skater. Ask the registering parent to add you as a Parent on the skater('s) registration.

Emails are used to communicate updates from the hockey club including volunteer (DIBs) opportunities, events, and other club news.

How do I set up email notifications?

1. Log in to your account.
2. From the left navigation options, select Notifications (click the down arrow if you are accessing the website from a mobile device).
3. Under the "Email Notifications" section, check which types of notifications you want to receive.

I have email notifications turned on, but I am still not receiving hockey club emails.

1. If your email notifications are turned on but you haven't been receiving emails from the club, check your SPAM folder. If the email is not in your SPAM folder, try logging in to your email provider's website. The spam folder often doesn’t completely sync to other apps such as Apple Mail or Android email apps.
2. If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email from Crossbar. You will NOT receive any emails until it is verified.
3. Be sure that you have notifications@mosineehockey.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.

All registered Crossbar users will have access to the Crossbar mobile applications on both iOS and Android.

I don't see my skater's team when I open the app.

When you log into the mobile app, click on the menu button and then Teams. You should be presented with a list of active teams that are associated with your account.

If you are missing teams from that list, it is likely because your account is not associated with the team. To verify that your account is associated with the skater:

1. Log in to your account on the team website.
2. From the left navigation options, select Participants (click the down arrow if you are accessing the website from a mobile device).
3. If you do not see your skater, then you need to request access to the skater from the user who registered the player.
4. If you see the skater, click on the "View Details" button to view the skater's profile.
5. On the skater profile, scroll down to the Teams & Details section.
6. If the team is NOT listed, then it means one of two things:

• The skater has not been rostered on the team.
• The user that registered the skater added a new instance of the skater to their account. You will need to request access to the new instance of the skater from the user that registered the skater.

If the team is listed but is still not showing up in the application, it likely means the organization has the season configured to end prior to today's date. If that is not correct, please contact the Board of Directors and ask them to verify that the end date of your team's season is configured correctly.